• Intake Coordinator

    Job Locations US-NY-Mt. Kisco
    Posted Date 2 months ago(6/15/2019 6:04 PM)
    Job ID
    Care Management
    Regular Full-Time
  • Overview

    The Intake and Benefit Access Coordinator is responsible for the execution of strategy related to the intake and benefit access for people eligible for Health Home care management services. This includes Basic Health Home Support as well. The Intake and benefit access coordinator is responsible for providing the support needs necessary for eligible members to receive services from the designated Care Coordination Organization (CCO) and OPWDD HCBS Waiver services. This position is responsible for ensuring compliance and quality standards are met, as well as to upholding agency policy and practices.


    • Conduct assigned intake interviews for people eligible for health home services, and provision of referral information for those who require a different service model.
    • Collection of all necessary documentation, and facilitation of meeting with all applicable providers to determine initial service needs.
    • Completion of all necessary paperwork related to enrollment ,transfer and discharge to/from  the program.
    • Provision of community outreach for new applicants, including but not limited to mailing brochures, speaking to community groups, and visiting local area schools.
    • Provide support to ensure the correct type of Medicaid is secured to receive OPWDD eligible services - this may include completion of Medicaid applications, support with processing, follow up activities as needed.
    • Work with supervisors to support capacity management and to identify current availability by region.
    • Provide information to supervisor for enrollment trend reporting.
    • Participate in planning activities with the Care Management team, and share recommendations for ensuring seamless enrollment.
    • Form and maintain working relationships with all DD Regional Offices, with the goal of ensuring that ACANY is positioned as a responsive CCO when a referral is needed.
    • Attend department/team meetings, trainings, supervisions, etc. as scheduled and in accordance with agency practice and policy Completes all required trainings
    • Travel throughout the designated service area to meet with people interested in receiving services as needed
    • Maintain confidentialityPerform other duties as assigned


    • Bachelor’s degree plus one-year experience completing enrollment for OPWDD supports and services, strongly preferred OR Associate’s degree plus 2 years of experience completing enrollment for OPWDD supports and services OR High school diploma plus 2-3 years of experience completing enrollment for OPWDD supports and services.
    • Demonstrated knowledge regarding access to member benefits (e.g. Medicaid), preferred.
    • Proficiency with the use of excel and other software products used for tracking the flow of information.
    • Experience using OPWDD’s CHOICES system, a plus.


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